Spare parts are easy
So easy to get parts for your tent, and at reasonable prices
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From our family to your familySince 1979
Eligible items can be returned within 30 days of purchase, unused with original packaging and labels. There is no handling or restocking fee. Return postage is at your cost; conditions apply.
Returns policyContact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpOur target is 1–2 business days after dispatch for in-stock, standard parcels. Rural, remote and bulky deliveries can take longer. Preorders, public holidays and carrier delays may affect timing. Contact us if you need an item by a specific date.
Delivery informationStandard NZ shipping is $10, or free on orders over $150, excluding large items. Product-specific freight or remote-area surcharges may apply. Final shipping charges are shown at checkout.
Delivery informationYes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
Contact our teamSo easy to get parts for your tent, and at reasonable prices
A replacement pole at first I didn't know what pole I needed but with one question my answer was easy, super helpful team to get the product I needed
Replacing the original ones that split after 3 uses. The grey ones are fine so far, replaced only the black ones. Cannot trust the overall quality of the Dwights poles. I'm just grateful that I could find the replacements.
It's great knowing that you can purchase parts such as poles, rather than having to buy a new tent...
We broke a pole on our tent so needed a replacement. The product is the whole length of poles, not just one segment which meant we didn't need to re-thread the elastic. It comes with the elastic so is just ready to go.