Delivery

Shipping Timeframe & Costs (New Zealand)

We aim for a target delivery timeframe of 1-3 business days for non rural addresses for courier items. Items over 25KG ship via bulk freight companies and have a delivery time of approx 3-6 business days. Shipping to rural addresses will add approximately 1-2 business days to this. If your order is urgent we can likely accommodate this with alternative options, please contact us via Email with the item(s) you're after, the delivery address and the required timeframe. Our team will contact you to confirm our best options.

All orders over $150.00 qualify for free shipping (excluding tents & Large items)

Standard shipping - (Under $150.00) - $10

Bulky Items - Product specific surcharges

Shipping Costs (Australia)

We aim for a delivery target of 3-6 Days for Australia, shipped via Fedex/Post.

Orders over $250 to Australia ship freight free* - Excludes Heavy or Bulky items which have product specific freight rates at checkout.

Orders between 0-$250 to Australia ship for $10* - Excludes Heavy or Bulky items which have product specific freight rates at checkout.

Process your order

After confirmation of your order, we aim to dispatch it the next working day (Monday to Friday).

We aim to process and dispatch your order as fast as possible. In some cases, like during peak season and holiday periods, it may take longer. Shipping and processing times are a guide only, not a guarantee. Peak periods can slow down our freight partners.

If your order is particularly urgent please drop us a note to online@dwights.co.nz and our team will do its best to prioritise your order.

All orders are sent by courier with Authority to Leave. If you require a signature upon delivery, please let us know when placing your order. Signature-required delivery may take additional time. If no one is available to sign for the parcel, the courier will leave a calling card with further instructions for you to contact them.

If you have concerns about the safety or security of your delivery, we recommend using a business delivery address.

Please ensure your delivery details are correct. After placing your order you will receive a confirmation email with order details including the delivery address. Please check the address is correct. We accept no liability for parcels delivered to an incorrectly supplied address or removed by a third party after delivery. 

In the unlikely event that an item is out of stock, you will be notified of the expected additional delay.

We reserve the right to refuse orders or negotiate delivery fees. Please note that deliveries to Outer Islands (Chatham, Waiheke, Kawau, etc) and isolated areas where the freight company surcharge is excessive may incur additional charges or a pick up from the local Mainfreight depot.

For further inquiries:

If you have any further questions, please contact our customer services at:

Phone: 0800 25 00 25
Email: online@dwights.co.nz