ORDER & DELIVERY INFORMATION
New Zealand delivery
Shipping costs, delivery targets and what to expect after placing your order.
For in-stock standard parcels, after dispatch.
* Delivery targets are a guide, not a guarantee. Dispatch and delivery may take longer during peak seasons and holiday periods. Rural, remote and bulky deliveries can take longer.
Shipping costs at a glance
Standard shipping
$10For eligible orders under $150.
Free shipping
Over $150Excludes tents and large items.
Tents & large items
Item-specificProduct-specific freight charges apply.
Final shipping options and any product-specific freight charges are confirmed at checkout.
From checkout to your door
Order confirmed
Check your confirmation email and make sure the delivery address is correct.
We prepare your order
After confirmation, we aim to dispatch on the next working day, Monday to Friday.
On its way
Your order travels by courier or, for larger items, a specialist freight company. Allow extra time during busy periods.
Plan for your delivery
Rural addresses
Allow approximately 1–2 additional business days for rural delivery.
Items over 25 kg
These travel with bulk freight companies, with delivery taking approximately 3–6 business days.
Outer islands & isolated areas
Addresses such as Chatham, Waiheke and Kawau may incur an additional surcharge or require collection from a local Mainfreight depot.
Good to know before you order
Do I need to be home to sign?
Orders are sent by courier with Authority to Leave. If you need a signature on delivery, tell us when placing your order. This may add time. If no one is available to sign, the courier will leave a calling card with instructions.
What should I check in my delivery address?
Check the address in your order confirmation carefully. If you are concerned about security, consider a business delivery address. We accept no liability for parcels delivered to an incorrectly supplied address or removed by a third party after delivery.
What happens if an item is out of stock?
If an item is unexpectedly out of stock, our team will let you know about the expected additional delay.
Can you help with an urgent order?
Contact us with the items you need, your delivery address and required date. Our team will confirm the best available options and do its best to prioritise your order.
Dwights reserves the right to refuse orders or negotiate delivery fees where an address requires an unusual or excessive freight charge.