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What our warranty covers

The Dwights Outdoors product warranty covers the original purchaser for a minimum of 12 months from the original purchase date. Certain products have a longer warranty period, as indicated on the individual product page.

Our product warranty covers faults, defects or failures resulting from the manufacturing process.

Wherever possible, we will repair a manufacturing fault and return the product to you, or supply a replacement part if necessary. Your consumer rights and the appropriate remedy still apply.

What our product warranty excludes

Damage or faults caused by misuse, accidents or normal wear and tear are not covered by our product warranty. For tents and shelters, the following are also excluded:

• Condensation and its effects.
• Wind damage.
• Rips and tears.
• UV damage caused by leaving the product exposed to the weather for extended periods. Our tents and shelters are designed for campground use, not permanent use.

Replacement parts can be purchased from Dwights. For major damage outside warranty coverage, we suggest considering a claim with your insurance company.

Repairs & freight charges

Dwights Outdoors and our warranty agents may make a reasonable charge for repairs outside product warranty and consumer-guarantee coverage. We will explain any charges before proceeding.

A return freight charge may apply where an issue is outside warranty or consumer-guarantee coverage; you are responsible for those freight costs. Where consumer law requires us to cover or reimburse reasonable freight costs for a faulty product, we will do so. Contact us before arranging freight and keep any postage or courier receipts.

Preparing an item for assessment

Please wait for our return instructions before sending anything back. If we ask you to return an item:

• It must be in a clean and dry condition, where reasonable and safe to do so.
• Include a covering letter detailing the issue, your original order number, full contact details and return address.
• You are responsible for providing sufficient outer packaging to protect the product from damage in transit.

While it is being returned to Dwights Outdoors for assessment, the product remains your property.