Since 1979
Eligible items can be returned within 30 days of purchase, unused with original packaging and labels. There is no handling or restocking fee. Return postage is at your cost; conditions apply.
Returns policyContact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpOur target is 1–2 business days after dispatch for in-stock, standard parcels. Rural, remote and bulky deliveries can take longer. Preorders, public holidays and carrier delays may affect timing. Contact us if you need an item by a specific date.
Delivery informationStandard NZ shipping is $10, or free on orders over $150, excluding large items. Product-specific freight or remote-area surcharges may apply. Final shipping charges are shown at checkout.
Delivery informationYes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
Contact our teamWhat an awesome torch. So powerful, just what I was hoping for.
Lasted about 3 month flew to oz kept the torch in the bag. Got to work and it doesnt work. Never dropped it or anything. Emailed dwights about the issue and no response.
Hi Deon, Sorry to hear about the issue with your Fenix E28R. I've checked our email correspondence and can see the team replied with a prepaid return courier label for warranty assessment. Please check your inbox, including your spam so we can proceed with next steps.
