Since 1979
Eligible items can be returned within 30 days of purchase, unused with original packaging and labels. There is no handling or restocking fee. Return postage is at your cost; conditions apply.
Returns policyContact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpOur target is 1–2 business days after dispatch for in-stock, standard parcels. Rural, remote and bulky deliveries can take longer. Preorders, public holidays and carrier delays may affect timing. Contact us if you need an item by a specific date.
Delivery informationStandard NZ shipping is $10, or free on orders over $150, excluding large items. Product-specific freight or remote-area surcharges may apply. Final shipping charges are shown at checkout.
Delivery informationYes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
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Really happy with backpack and great color
Fast delivery - good product
Good looking, lightweight with plenty of pockets to keep things separate. Great colours. Haven’t had it in the rain yet, but it looks water resistant. Love the Kiwi logo. Stands out in a crowd. Zips are discrete, deterring random pick-pockets. I’m loving it.
Much roomier than I anticipated with handy ‘pockets’ inside and out. I took it away packed inside my luggage, but on arrival used it as a handy tote bag or a lightweight day pack.
Very happy with the delivery time and quality of the product. Would definitely recommend Dwight’s.
