Frequently asked questions
Can I return or exchange my order?
Return conditions depend on where your order was delivered. Select your delivery country on our returns page to see the applicable policy.
Returns policyWhat if I need warranty or repair help?
Contact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpHow long will my order take to arrive?
Delivery options depend on your destination and the items ordered. Check the available services at checkout, or contact us if you need an order by a specific date.
Delivery informationHow much does shipping cost?
Shipping charges depend on your delivery address and the items ordered. Available services and charges are shown at checkout.
Delivery informationWill I receive tracking details?
Yes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
Contact our team