Since 1979
Eligible items can be returned within 30 days of purchase, unused with original packaging and labels. There is no handling or restocking fee. Return postage is at your cost; conditions apply.
Returns policyContact us before sending anything back, with your order details, photos and a brief description of the issue. We will help with warranty, repair or spare-part options. Coverage varies by product; your consumer rights still apply.
Get warranty helpOur target is 1–2 business days after dispatch for in-stock, standard parcels. Rural, remote and bulky deliveries can take longer. Preorders, public holidays and carrier delays may affect timing. Contact us if you need an item by a specific date.
Delivery informationStandard NZ shipping is $10, or free on orders over $150, excluding large items. Product-specific freight or remote-area surcharges may apply. Final shipping charges are shown at checkout.
Delivery informationYes, tracking details are sent by email when your order is dispatched. Allow time for the carrier’s first scan. If you cannot find the email, contact us with your order number.
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We needed to replace our tent pole for our tent and it was so easy - just had to buy a new one! Was shipped quickly. Great service.
Great product. Easy an efficient service and delivery.
I was able to adapt this pole to use on my beloved Drifter 4V tent I bought ten years ago. 10 (of the 11) sections of these poles were the exact length of my old 11 section pole. With advice from Dwights, I was able to remove one section - and voila! a sturdier, brand-new pole that will give even more life and enjoyment with my 4V. I've already used the tent - perfect! Thanks Dwights - Dave and Jack! :)
Order was filled quickly and pile works well with tent - thanks!
Replacement for our tent. Great product.
